1. Please ensure that you carefully review your order items upon receipt to confirm that they are in good condition and match what you’ve ordered before opening the package.
2. We recommend recording a video while unboxing to document the condition of the package and its contents.
3. Kindly note that exchanges or refunds will not be processed if Terms & Conditions 1 and 2 are not followed.
4. If you have any questions or concerns about your item, please reach out to us via the WhatsApp button for assistance.

1. No refund or cancellation once order is confirmed.
2. Refund / replacement is only applicable if the product is damaged or wrongly sent.
3. Customers must notify us within 24 hours of receiving the parcel with clear photos/videos as proof.
4. Shipping fees are non-refundable.
5. Approved refunds will be processed within 7–14 working days.
6. ⁠⁠Any refunds processed shall be via the original payment method for easier tracking of money movement.

Last updated: February 2026

Welcome to AstraJoy (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://astrajoy.com.my/
(the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information that identifies you, such as:

a) Personal Data

– Name
– Email address
– Phone number
– Postal address
– Billing or payment details (when applicable)

You provide this data when you:
– Register an account
– Subscribe to newsletters
– Fill out a form
– Make a purchase
– Contact us

b) Automatically Collected Data

When you visit the Site, we may automatically collect:
– IP address
– Browser type & version
– Pages visited & time spent
– Referring website
– Device type & operating system

This data helps us improve our services and enhance your experience.

2. How We Use Your Information

We use collected information for purposes including:

– To provide, operate, and maintain the Site
– To improve user experience
– To respond to your inquiries
– To send updates, newsletters, and marketing communications (with your consent)
– To process orders and payments
– To prevent fraud and maintain security
– To comply with legal obligations

3. How We Share Your Information

We may share your information:

a) With Service Providers

We may share data with trusted third parties who help us operate the Site, such as:
– Payment processors
– Hosting providers
– Marketing platforms
– Analytics services

b) Legal Requirements

We may disclose your information if required by law, to protect rights, or to comply with judicial proceedings.

c) With Your Consent

We may share information with other parties when you consent to it.

4. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

– Personalize content
– Analyze traffic
– Remember your preferences

You may disable cookies through your browser settings, but this may affect site functionality.

5. Third-Party Links & Services

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of those websites separately.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as needed for the purposes outlined in this policy or as required by law.

8. Your Rights

Depending on applicable law, you may have the right to:
– Access your personal data
– Correct or update your information
– Request deletion
– Object or restrict processing
– Withdraw consent

To exercise these rights, contact us using the details below.

9. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

AstraJoy
Email: astjoymarketing10@gmail.com
Address: NO. 1032, JALAN ARA SENDAYAN 5/6 ARA SENDAYAN, 71950 BANDAR SRI SENDAYAN, SEREMBAN NEGERI SEMBILAN